Returns
Our returns policy is simple! If for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart, return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
How do I return an item?
Please return the item to us at:-
Anicca Jewellery, 3 Ringmore Road, Shaldon, Devon TQ14 0AG.
All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. Return shipping costs will not be refunded unless the items are faulty.
To help you return an item, I have developed some simple and easy to follow guidelines:
Faulty or incorrect item received:
If you return an item because of an error on our part, or it is defective, I will happily refund your costs in returning it to us (please enclose a copy of your postage receipt when you return the item, so that I can process your refund). You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The complete item(s) (including all parts, accessories, instructions and packaging etc) must be returned within 21 days of purchase, otherwise I will not be able to refund you.
Change of heart:
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc), otherwise I will not be able to refund you. You will be responsible for any delivery charges involved in returning the goods. The item(s) must be returned within 21 days of purchase.
Returning a gift:
I am happy to exchange unwanted, faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you’re not sure what, I am happy to issue a gift certificate for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Returns lost in transit:
I cannot be held responsible for packages lost in transit as you are responsible for returning the item(s) to us. I strongly recommend that you are adequately insured and that you send the package by either Recorded/Special Delivery, depending on the value of the product/s you are returning (check with the Post Office). Please keep your proof of postage until you have received your replacement or refund.
The Small Print…
Please note, in all instances Anicca Jewellery shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Complaints Procedure
Anicca Jewellery takes its relationships with customers very seriously, and I expend a great deal of effort ensuring that I keep you happy. I aim to reply to emails within one working day of receipt, whether they’re enquiries or complaints.
For complaints please send your email to complaints@aniccajewellery.co.uk
Feedback
I love to hear from our customers, and find out what you think of our website, our service and products.
To leave us feedback send your email to feedback@aniccajewellery.co.uk